Optimation Blog

What We Learned While Re-Certifying to ISO 9001:2015

Posted by Wendy Smith on Jun 21, 2017 2:25:52 PM

 

Optimation has been certified in ISO 9001 since 1996 There have been several revisions to the standard since that time, with the current ISO 9001:2015 being the latest with the most significant changes.  Knowing that the changes were significant, I did some research to help us prepare for the audit.  I have included some visual comparisons of the standards that I found helpful as noted below.     

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Topics: Quality

What it Takes to Win Over a New Client - Customer References

Posted by Wendy Smith on Aug 2, 2016 3:33:06 PM

In today’s age, it’s easy to search and get reviews for pretty much any product or service. If you’re looking for a hotel, you probably read the reviews of the hotel before you book. If you’re looking to buy a new product, you do the same before adding it to your cart.

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Topics: About Optimation, Quality, Business

An Opportunity for Improvement

Posted by Wendy Smith on Jul 20, 2016 3:40:56 PM

A few weeks ago I wrote about the importance of customer feedback.  I would like to continue on that thread. Many people wonder if anyone really reads the feedback that they submit.  I can assure you that we do, and that we take it very seriously. 

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Topics: About Optimation, Quality

The Value of Feedback

Posted by Wendy Smith on Apr 28, 2016 11:25:01 AM

Due to some changes in our organization I recently had a new responsibility added to my plate.   Some of the words that describe it are “Voice of the Customer” or traditional terms like Customer Service or Customer Satisfaction.  These things have always been high on my priority and values list, and something that I have been intimately involved in as an account manager.  But when your name gets tagged to it, it becomes even more important to you!

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Topics: About Optimation, Communication, Quality

Using Checklists to Produce Quality Engineering Services

Posted by Bill Pollock on Jan 26, 2016 8:00:00 AM

At Optimation Technology we design, fabricate and install equipment for the manufacturing industries. One of our goals is to provide services of the highest quality possible.  Just how can a company like us define and achieve quality for our customers.  Is there a subjective standard that can be used or is quality more objective in nature? 

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Topics: Quality

Welcome to the Optimation Blog

Tips, tricks and trends

The goal of this blog is to be helpful to readers by providing useful information about applications in industrial engineering, design and skilled trades, as well as industry knowledge. We're passionate about manufacturing in the United States. We have a little fun with it too.  

 

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