In my last post I was excited to share an example from a client who shared with us some pictures of a process we had installed in the 1970’s that had stood the test of time. To contrast this feelgood story, I wanted to share another recent experience we had with a current client who reached out to us.
Optimation has been certified in ISO 9001 since 1996 There have been several revisions to the standard since that time, with the current ISO 9001:2015 being the latest with the most significant changes. Knowing that the changes were significant, I did some research to help us prepare for the audit. I have included some visual comparisons of the standards that I found helpful as noted below.
In today’s age, it’s easy to search and get reviews for pretty much any product or service. If you’re looking for a hotel, you probably read the reviews of the hotel before you book. If you’re looking to buy a new product, you do the same before adding it to your cart.
A few weeks ago I wrote about the importance of customer feedback. I would like to continue on that thread. Many people wonder if anyone really reads the feedback that they submit. I can assure you that we do, and that we take it very seriously.
Due to some changes in our organization I recently had a new responsibility added to my plate. Some of the words that describe it are “Voice of the Customer” or traditional terms like Customer Service or Customer Satisfaction. These things have always been high on my priority and values list, and something that I have been intimately involved in as an account manager. But when your name gets tagged to it, it becomes even more important to you!
At Optimation Technology we design, fabricate and install equipment for the manufacturing industries. One of our goals is to provide services of the highest quality possible. Just how can a company like us define and achieve quality for our customers. Is there a subjective standard that can be used or is quality more objective in nature?